SmallBizGenius Analysis
Smartandsexy is a lingerie retailer that receives mixed reviews. Customers rave about the fit and style of the bras, but many report issues with customer service and order accuracy.
Category Breakdown
Scores based on analysis of 10 recent reviews
Product Quality & Fit
8.5/10Many reviewers praise the fit, style, and comfort of Smart and Sexy bras. Customers specifically highlight the lift and perkiness the bras provide, with some stating they have replaced all other bras with Smart and Sexy.
6 reviews mention thisCustomer Service
2.0/10A significant number of reviewers report negative experiences with Smart and Sexy's customer service. Common complaints include a lack of response to inquiries, difficulty resolving issues with orders, and problems with returns and refunds.
6 reviews mention thisOrder Accuracy
2.5/10Several reviewers report receiving the wrong sizes or styles of bras. This includes incorrect cup sizes and receiving non-push-up bras when push-up bras were ordered.
3 reviews mention thisReturns & Refunds
2.0/10Customers report difficulties with the return process, including an inability to log into the returns page and a lack of communication regarding refunds. Some reviewers claim they were not given refunds or exchanges even after returning items.
4 reviews mention thisPros & Cons
What Customers Love
"But theses bras are amazing! The lift they provide is astounding."
"I like a sexy bra and these are some of the prettiest and durable ones for the price on the market."
"I love the fit, style and comfort , best I ever had."
"I have tons of colors and I am getting ready to order some more."
Common Complaints
"Customer Support will not answer you"
"This is the second time I have ordered from Smart & Sexy and both times I received a size F and then G cup size , and I ordered push up and the bras were not push up at all!"
"Big mistake purchase.. need to return.. no instructions. no one answers a phone.. voice mail says all day long person in meeting.. i guess i just got screwed out of my money."
"The bras are not sized at all accurately."
"They are made with thin little straps and only 2 hooks to hold it together!! They are cheaply made and I wish I could get my money back !!"
Common Questions About Smartandsexy
Answers derived from customer review patterns
Is Smartandsexy legit and trustworthy?
Smartandsexy has a mixed reputation. While some customers rave about the fit and style of their bras, a significant number report issues with customer service, order accuracy, and returns. Some reviewers claim to have had positive experiences over many years, while others describe being "screwed out of my money." Whether Smartandsexy is trustworthy depends heavily on individual experience, with a risk of encountering issues.
Based on 10 reviewsDoes Smartandsexy have good customer service?
Based on the reviews, Smartandsexy's customer service is a major point of concern. Many customers report a lack of response to inquiries, difficulty resolving issues with orders, and problems with returns and refunds. Some reviewers claim they were unable to reach anyone by phone or email, leading to frustration and financial loss. The negative feedback suggests that Smartandsexy's customer service is unreliable and potentially difficult to deal with.
Based on 6 reviewsIs Smartandsexy worth it for small business?
For small businesses, Smartandsexy presents a risky proposition. While the affordable pricing and stylish designs may be appealing, the numerous complaints about customer service, order accuracy, and returns raise concerns about reliability. If a small business needs consistent and dependable service, Smartandsexy may not be the best choice. It's important to carefully weigh the potential benefits against the risk of encountering issues before making a purchase.
Based on 10 reviewsWhat is Smartandsexy's return policy like?
The reviews suggest that Smartandsexy's return policy is problematic. Customers report difficulty logging into the returns page, a lack of clear instructions for returns, and issues receiving refunds or exchanges. Some reviewers claim they were given store credit instead of a refund, and then had trouble using the credit. The overall impression is that the return process is complicated and unreliable.
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